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Complaint report

Manual gearbox

Vehicles with suspected problems must be taken out of service immediately.
Consequential faults that occur due to continued driving are not covered by the warranty.

For fastest possible processing, you need to give us a complete picture of the problem. It is important that you answer all the questions and, in the case of free text answers, answer as extensively as possible. If we do not receive thorough answers regarding error description, error codes, etc., the processing can be delayed or even made impossible.

COMPLAINT REPORT MANUAL GEARBOX

To the person we can contact if we need additional information.

To the person we can contact if we need additional information.

To the person we can contact if we need additional information.

Contact person is the same person who performed the test run and troubleshooting
No
Yes
Quality documents for troubleshooting and installation?
Missing
Attach now
Attach later
Type of vehicle
Commercial vehicle
Private person (car)
Does the car regularly pull heavier trailers / is heavily loaded?
No
Yes
These parts were replaced at the same time as the gearbox

Attach work orders

We need copies of the work order if one or more parts have been replaced. Attach these below.

The symptoms are
Sporadic
Constant
The symptoms occur when the gearbox oil is
Cold
Warm
Cold and warm

It is important that you describe exactly what happened/is happening here. Detailed information means that we can handle the case more quickly.

Is there a noise from the gearbox?
Yes, in some gears
Yes, constant
Yes, linked to speed
No
Does the noise disappear when you press the clutch?
No
Yes
Did the error occur immediately after installation or later?
Directly
Later
Are the gears sluggish?
No
Yes
Have you adjusted the gear lever?
No
Yes

We need a reading of the fault codes on the gearbox. Fault codes are crucial for quickly handling a complaint.


Attach error code document above.

Does the oil look normal?
No
Yes
Not checked
The oil level is
Incorrect
Correct
Not checked
Hellsten Gears AB

Address

Hellsten Gears AB
Varbergsvägen 416
SE-439 73 Fjärås

Sweden

Contact

+46 300 - 742 20
sales@hellstengears.com

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