Defective core return
Our exchange system means that the defective core must be returned intact to us after the new product has been installed. If the defective core is not returned to us, we will charge a core fee. If the defect core is returned but has external damage we will invoice a part of the core fee. Contact customer service as soon as possible if the defect core cannot be returned or if it has external damage.
Important
Mounting parts needed when installing a new part are sometimes still mounted on the defective core when it is returned to us. We do not save these parts. The work of installing the new part can be made difficult, impossible or unnecessarily costly if important mounting parts are missing. Therefore, return the defective core only when the new part is installed and the vehicle is once again working.
Preparations before shipping
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The return unit should be intact when we receive it, not disassembled.
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Empty the return unit on oil. If the return unit is not emptied on oil and causes leakage during transport, you will be billed for the cleaning of the transport vehicle.
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Clean the return unit roughly using a cloth. Do not use water.
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Pack the return unit in the same packaging as the replacement unit arrived in.
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Oilcloth and corrugated cardboard should be used as oil protection.
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Remove old shipping notes from the packaging.
Fraktsedel
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Fraktsedel för returen finner du i den plastficka som kom med leveransen av den nya delen.
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Saknar du fraktsedel? Skicka e-post till sales@hellstengears.com, uppge ämne "Saknar fraktsedel för order [Ordernr] ".
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Avlägsna gamla fraktsedlar från emballaget och klistra på den nya.
*** NOTERA! ***
Du måste informera oss om fordonets körsträcka och felsymptom
för att garantin för den nya delen ska aktiveras.